Modular Practice Manager Programme

Leadership, Operational and Workforce Development for Modern Primary Care

The Modular Practice Manager Programme is a 10-session blended learning programme across three main themes of Governance and Compliance, Workforce and People Management, and Leadership and Improvement. Sessions are available to individually book.

The programme is designed for current and aspiring Practice Managers, operational leads, senior administrators and those supporting the day-to-day running of general practice.

The programme brings together practical learning, expert facilitation and peer discussion to strengthen operational confidence, leadership capability and sustainable practice management across primary care.

Who Is This Programme For?

Practice Managers
Deputy Practice Managers
Operations Managers
Senior Administrators
Business Managers
Aspiring Practice Leaders

Programme Overview

The programme will run from June to December 2026 and will include a blend of face-to-face full-day sessions and virtual bite-size sessions delivered via MS Teams.

Participants will explore key areas of practice management including information governance, finance, CQC preparation, employment law, employee relations, leadership, quality improvement, workflow redesign and managing performance.

Understanding Primary Care Finance & Ensuring Financial Robustness

This 1-day module will give you a comprehensive introduction to how GP practice finances work – the business model used and the implications of this, what the sources of income are and where the money gets spent. Practical advice will be given to help to budget and plan the long-term security of your practice finances anticipating the challenges that will be present in the coming years. An explanation will be provided of the various sections that make up the annual accounts produced for a practice along with information about the practicalities surrounding Partners joining or retiring from the Partnership. A very practical day’s training facilitated and delivered by a GP Business Manager with nearly 20 years’ experience in a large WY GP practice.

Date: Tuesday 23rd June

Time: 9.00 – 4.00pm

Delivery: Face-to-face

BOOK HERE

Information Governance & Confidentiality in Primary Care

Gain the knowledge required to effectively implement and manage confidentiality and information governance in a primary care setting. The workshop will cover all aspects of information governance and the requirements for primary care including policies, strategies and best practice. Delegates will use exercises, discussions, case studies and checklists to build up a complete picture to assist with the implementation of information governance and management of confidential information in their organisation.

Date: Thursday 2nd July

Time: 1.00 – 4.30pm

Delivery: Virtual – MS Teams

BOOK HERE

Employment Law Update

Stay current with the latest developments in employment legislation and understand what they mean for your organisation. This session will provide practical insights to help ensure compliance and reduce risk in your day-to-day HR practice.

Date: Thursday 30th July

Time: 1.00 – 3.00pm

Delivery: Virtual – MS Teams

BOOK HERE

Managing Grievances & Disciplinaries

Build confidence in handling employee relations issues effectively and fairly. This session explores best practice approaches to managing grievances and disciplinary processes, helping you navigate challenging situations with clarity and consistency.

Date: Wednesday 5th August

Time: 1.00 – 3.00pm

Delivery: Virtual – MS Teams

BOOK HERE

Managing Sickness Absence

Learn how to manage sickness absence proactively and sensitively while maintaining service continuity. This session covers key principles, practical tools, and legal considerations to support staff wellbeing and organisational performance.

Date: Thursday 27th August

Time: 1.00 – 3.00pm

Delivery: Virtual – MS Teams

BOOK HERE

Leading Teams in Challenging Environments

Strengthen leadership capability in complex and high-pressure primary care environments by applying adaptive, compassionate, and inclusive leadership approaches aligned to NHS expectations.

Equip GP practice managers with practical strategies to manage team performance, wellbeing, and conflict during periods of uncertainty, demand pressure, and organisational change.

Enable participants to lead resilient, engaged teams through structured communication, clear decision-making, and the development of psychologically safe working environments.

Date: Tuesday 1st September

Time: 9.00 – 4.00pm

Delivery: Face-to-Face

BOOK HERE

Preparing For a CQC Inspection

This workshop is designed to equip participants with the knowledge and practical skills required to confidently prepare for a Care Quality Commission (CQC) inspection within primary care. It provides a clear understanding of the evolving CQC regulatory landscape, including the Single Assessment Framework (SAF), quality statements and evidence categories. Participants will explore what inspectors look for, assess their current level of readiness, and develop structured action plans to improve compliance, strengthen governance, and embed continuous quality improvement. The course also focuses on preparing teams, documentation and systems to ensure organisations can demonstrate high-quality, safe, and well-led care during inspections.

Date: Wednesday 9th September

Time: 9.00 – 4.00pm

Delivery: Face-to-face

BOOK HERE

Quality Improvement: Using Data to Improve Services

Develop GP practice managers’ confidence in using data to drive quality improvement, aligned to patient safety, access, and CQC expectations within primary care.

Equip participants with practical tools and methodologies (e.g., audits, dashboards, and simple QI models) to identify variation, inefficiencies, and risks within their services.

Enable participants to translate data insights into measurable service improvements, embedding continuous quality improvement into everyday practice operations.

Date: Tuesday 6th October

Time: 9.00 – 4.00pm

Delivery: Fact-to-Face

BOOK HERE

Workflow Redesign

Develop GP practice managers’ understanding of workflow systems within primary care, identifying inefficiencies, risks, and variation that impact patient access, safety, and staff productivity.

Equip participants with practical tools and techniques to map, analyse, and redesign workflows, aligned to modern access models and operational best practice.

Enable participants to implement sustainable workflow improvements that enhance service efficiency, optimise team roles, and improve patient experience.

Date: Tuesday 3rd November

Time: 1.00 – 4.30pm

Delivery: Virtual – MS Teams

BOOK HERE

Managing Performance & Difficult Conversations

Strengthen GP practice managers’ confidence in managing individual and team performance, using clear expectations, structured feedback, and consistent processes aligned to organisational and regulatory standards.

Equip participants with practical communication strategies to handle difficult conversations effectively, including addressing underperformance, conflict, and sensitive workplace issues.

Enable participants to foster a positive, accountable, and supportive team culture, balancing performance management with staff wellbeing and engagement.

Date: Tuesday 1st December

Time: 9.00 – 4.00pm

Delivery: Face-to-Face

BOOK HERE

Modular Practice Manager Programme

Leadership, Operational and Workforce Development for Modern Primary Care

Who Is This Programme For?

Programme Overview

Understanding Primary Care Finance & Ensuring Financial Robustness

Information Governance & Confidentiality in Primary Care

Employment Law Update

Managing Grievances & Disciplinaries

Managing Sickness Absence

Leading Teams in Challenging Environments

Preparing For a CQC Inspection

Quality Improvement: Using Data to Improve Services

Workflow Redesign

Managing Performance & Difficult Conversations

West Yorkshire

Get in Touch

About us

We're social too